TEST Frequently Asked Questions
H2 Getting Back to Fighting Shape
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H3 Getting Back to Fighting Shape
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PENN warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one year from the date of purchase. PENN is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.
We do not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the defect. Please send the following items to penn@purefishing.com. These easy steps will help us take care of your warranty claim as efficiently as possible:
- Photograph of rod clearly showing the model (found directly above the handle)
- Photograph clearly showing the broken area(s) of the rod
- Copy of the dated receipt or proof of purchase
- A brief description of how your rod broke
- Your address and a daytime contact number
Rods under warranty will be replaced for a processing fee of $19.95 US. We will contact you directly to take payment, which can be made by phone via credit card. In the event your rod is no longer manufactured or is currently unavailable, we will also give you a call to discuss your replacement options. Rods that do not qualify for warranty replacement may also be submitted for a discounted replacement. Please contact us directly for details at (800) 892 – 5444 (Monday-Friday, 8 AM- 6 PM EST).
For most of our spinning reels, turn the handle clockwise until completely loose, then remove it from the reel. Remove the bearing cover, which is on the opposite side of the reel. Feed the handle threads into the hole and turn the handle clockwise until snug. Replace the bearing cover on the side of the reel were you detached the handle. On rare occasions, you may have to remove the bearing cover first (counter-clockwise), then pull the handle out and convert it to the other side. The only PENN spinning reels that do not have convertible handles are the Z Series.
H4 Label Style
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- Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
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H5 Label Style
- Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
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H6 Order Value
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U.S. Shipping Charges
| Order Value | Standard Ground | 3-Day |
|---|---|---|
| $0.00 - $25.00 | $0.00 - $25.00 | $0.00 - $25.00 |
| $0.00 - $25.00 | $0.00 - $25.00 | $0.00 - $25.00 |
| $0.00 - $25.00 | $0.00 - $25.00 | $0.00 - $25.00 |
| $0.00 - $25.00 | $0.00 - $25.00 | $0.00 - $25.00 |
Repair Bulletins
| Repair Bulletin Number | Main Issues | Date of Release | View |
|---|---|---|---|
| Repair Bulletin #1 | International V Series Drags (50VSW, 70VS and 70BGS) | July '04 | View |
| Repair Bulletin #2 | Sargus and Pursuit Spinning Reel Drag Knob and Spool Shaft Improvement | Oct '04 | View |